1. Introduction
This Privacy Policy (“Policy”) explains how Drive Set Go Pvt Ltd, operating under the brand name RideMyCar (“we,” “us,” or “our”), collects, uses, discloses, and protects the personal information of individuals (“you,” “your,” or “the customer”) who visit our website, make bookings, or use our services.
By accessing or using our website or renting a vehicle from us, you agree to the terms of this Privacy Policy. If you do not agree, please do not access our website or use our services.
2. Information We Collect
We collect personal and non-personal information necessary to provide our car rental services efficiently and securely. The information we may collect includes:
a) Personal Information:
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Full name, age, and gender
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Contact details (email address, mobile number, address)
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Government-issued ID proof (e.g., Aadhaar, PAN, Passport)
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Valid driving licence details
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Payment and billing information
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Emergency contact details
b) Technical and Usage Information:
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IP address, browser type, and device information
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Access times, pages viewed, and browsing activity on our website
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Location data (for vehicle tracking and pickup/drop purposes)
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Communication records (calls, emails, chats, WhatsApp messages)
c) Vehicle and Booking Information:
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Vehicle type, booking details, duration, and rental history
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GPS data and vehicle telemetry for safety, speed monitoring, and theft prevention
We collect this information through our website, forms, customer communication, cookies, and telematics devices installed in our vehicles.
3. Use of Information
The information we collect is used strictly for legitimate business purposes, including but not limited to:
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Processing and confirming bookings
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Verifying identity, driving licence, and eligibility to rent a vehicle
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Facilitating payments, refunds, and invoices
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Communicating booking confirmations, reminders, and support updates
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Ensuring vehicle safety, tracking, and theft prevention
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Sending important service or policy updates
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Improving user experience and service quality
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Complying with legal obligations and responding to lawful requests
We do not sell, rent, or trade your personal information to any third party for commercial gain.
4. Sharing and Disclosure of Information
We may share your information with third parties in the following limited circumstances:
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Payment Processors: Such as Razorpay, to securely process payments.
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Verification Agencies: For validating driving licence, ID, or address.
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Insurance Providers: To process claims in case of accidents or damages.
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Law Enforcement or Government Authorities: When required under applicable law or in case of investigation, accident, or illegal activity.
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Technology Partners: Who provide hosting, analytics, or communication tools necessary for our operations.
All third-party partners are bound by confidentiality agreements and are required to use your data only for the purpose it was shared.
5. Data Storage and Security
Your personal information is stored securely using industry-standard encryption and security protocols. We employ administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.
Sensitive data such as payment details and identification documents are stored in encrypted form and transmitted over secure SSL connections.
While we take all reasonable precautions, no online system is 100% secure. You acknowledge that by using our website, you accept the inherent risks of online data transmission.
6. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to improve user experience, analyze website performance, and personalize content. You can choose to disable cookies in your browser settings; however, some features of our website may not function properly without them.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes stated in this Policy, comply with legal and accounting requirements, or resolve disputes. Once no longer required, data is securely deleted or anonymized.
8. Your Rights and Choices
As a customer, you have the right to:
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Access and review your personal information held by us
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Request correction or updates to your data
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Withdraw consent for marketing communications
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Request deletion of your data (subject to applicable law and legal obligations)
To exercise any of these rights, you may contact us at [ridemycar.in@gmail.com]. We will respond within a reasonable time frame as required under law.
9. Third-Party Links
Our website may contain links to third-party websites or payment gateways (such as Razorpay). We are not responsible for the privacy practices or content of such external sites. We encourage you to review the privacy policy of each external website before sharing your information.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If such information is inadvertently collected, it will be deleted promptly upon discovery.
11. Legal Compliance
We comply with all applicable laws and regulations under the Information Technology Act, 2000, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. In case of any conflict, the provisions of Indian law shall prevail.
12. Updates to This Policy
RideMyCar reserves the right to update or amend this Privacy Policy from time to time to reflect changes in business practices, technology, or legal requirements. The latest version will always be available on our website. Continued use of our services after such updates constitutes your acceptance of the revised Policy.
13. Contact Us
For any questions, concerns, or complaints regarding this Privacy Policy or data handling practices, please contact us at:
RideMyCar (Drive Set Go Pvt Ltd)
Website: https://ridemycar.in
Email: ridemycar.in@gmail.com
By using our website or renting a vehicle from RideMyCar, you acknowledge that you have read, understood, and agreed to this Privacy Policy.